Promotion Terms, Conditions and Privacy

If you have any questions regarding epicoffers or Mason Media Agency, please feel free to get in touch with us by sending an email to info@epicoffers.net

General Offer Terms: UK & Ireland Promotions

  1. The promoter of this web site is epicoffers, a division of Mason Media Agency, The Studio, 19 Antelope Avenue, Grays, Essex, RM16 6QT.
  2. Your contract for promotional redemptions made through this website is with epicoffers and you undertake that any and all goods ordered by you are for your own private and domestic use only.
  3. You must be eighteen years old to use this website. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of a parent or guardian. If you do not qualify, please do not use the site.
  4. All products featured on this site are described as 'free' meaning that no charge is made for the supply of the item itself.
  5. When ordering the promotional gifts online, a charge relating to the actual [true] cost of postage is levied. Please ensure that you are aware of this charge before making a transaction.
  6. All offers are subject to availability, stock and limited promotional periods (where stated).
  7. While we try and ensure that all postage fees, on our website are accurate, errors may occur. If we discover an error in the postage, packing, handling or dispatch of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
  8. No contract for the transaction of any product will subsist between you and epicoffers  until epicoffers  dispatches the product(s) ordered.
  9. epicoffers does not retain your personal or credit or debit card details nor pass them to any third party.
  10. You undertake that all details you provide to epicoffers . for the purpose of ordering goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  11. epicoffers  does not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  12. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective epicoffers  shall, at it's own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify epicoffers  of the problem within 10 working days of delivery of the goods. Nothing in this clause affects your statutory rights.
  13. These terms are subject to the laws and exclusive jurisdiction of England and Wales.

Delivery

All orders will be fulfilled whilst stocks last and as efficiently as possible. However, please allow up to 35 days for delivery. In rare cases where demand exceeds stocks and the delivery time is exceeded we will endeavour to keep you informed (of the expected date of delivery) at all times. Delivery lead-times begin 28 days from receipt of your order. Delivery to UK and Ireland addresses only. One application per household is allowed per promotion.

Stock

Our offer products are available for promotional purposes only - not for resale. Stock levels are based on estimates provided to us by the participating media or content partner. If demand for a promotional item exceeds initial stocks this may lead to delays in fulfilment. where this occurs we will attempt to contact you via email to offer an estimated delivery date, replacement or refund of your payment.

Promoters Information

epic offers (a division of Mason Media Agency) is a member of the Promotional Marketing Association (PMA) and we maintain an active dialogue with the advertising standards authority (ASA) and Trading Standards to ensure that our offers comply with the latest industry guidelines and offer best value. If you are unsure about any aspect of your transaction with Creative Path Group please email us on info@epicoffers .net. If you are looking for wider help as a consumer, contact consumer direct, the online advice service operated by the office of fair trading at www.gov.uk/consumer-protection-rights.

GDPR Statement

In May 2018 the General Data Protection Regulations (GDPR) legislation came into force. The GDPR imposes rules on organisations who offer goods and services to people in the United Kingdom (UK) and  European Union (EU), or who collect and analyse data tied to UK/EU residents. It replaces the Data Protection Act (DPA) and raises the bar on privacy and compliance for any business that deals with personal data.

What is the GDPR?

Compliance with the GDPR is mandatory when storing or processing personal data of any UK/EU citizen no matter where in the world the data is stored and processed, and is also mandatory for any organisation established in the EU. A regulation such as the GDPR is a binding act. The GDPR is an attempt to strengthen, harmonise and modernise UK/EU data protection law and enhance individual rights and freedoms, consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organisations may obtain, use, store, and eliminate personal data.

Taking Data Security Seriously

At epicoffers, we have always taken data security and data privacy extremely seriously. Our aim has always been to provide our customers with the highest level of data security and be accountable for the information held on our platforms. As such we constantly review and reinforce our security practices. We believe that the GDPR is an important step forward for clarifying and enabling individual privacy rights, and enforcing accountability. As such we are committed to GDPR compliance, but it is important to state that we are confident that epicoffers' privacy policies (shown below) ensure that we safeguard your privacy.

Our websites, databases and systems are managed on dedicated servers hosted by Fasthosts, one of the world's leading Web hosting providers. The Fasthosts Centres are among the safest and most modern in Europe - verified with ISO-27001:2023 certification from TÜV Nord. 

To receive and read our full statement on how we will continue to meet the GDPR requirements regarding the rights of individuals contact us on gdpr@epicoffers.co.uk

Privacy Policy

This policy explains what personal information we collect, why we collect it and who of our trusted partners we share it with. It also tells you how you can access, amend or delete your personal information.
What personal information do we collect and why do we collect it?
We want to make the service we offer to you the best it can be through the information you share with us. Specifically, we want to:1. Make sure our offer sites are informative, up-to-date and function properly;
2. Ensure you are the first to know about the latest promotions and competitions;

What information do we collect?

If you enter a competition, then we collect and store the information you submit  up to 30 days following the close date of the offer. This usually includes your name, address, email address and telephone number. We will only share this information if a) You are a winner or runner up in the competition, in which case your details may be shared with a third party or parties in order to fulfil the prize, or b) We clearly state in the competition terms and conditions that your information will be shared with a third party and you opt-in to allow this.  If you win or are a runner up in a competition, your name and town or city and the prize you have won may be published in partner publications up to one month after the competition closes. Your contact information (address, email and telephone) will not be retained beyond 30 days or shared with any 3rd party for marketing purposes unless specifically stated.
 
If you sign up to receive our promotion mailings, then we will collect and store all the information you submit, usually including your name, email address and general location. By signing up to receive our mailings you give permission for epicoffers to contact you directly with information on offers of interest – including our newsletters and solus emails. We may also contact you from time to time with information on products and services of interest to families from third party providers – however we will never share the data you provide when you sign up for epicoffers mailings with any third party without your consent.

Where we store your information

If you sign up for a newsletter, we store your email address in our Benchmark email system and an industry leading marketing platform. Through Benchmark, all communications we send are fully complaint with the CAN-SPAM Act. 
 
If you are an attraction, agency, distributor or other third party your information will be stored on our secure dedicated server which is hosted by Fasthosts. We chose this provider primarily for its commitment to security.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@epicoffers.co.uk
 
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
 
Your rights in accordance with data protection law are as follows:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

You can read more about what each of these individual rights entail at ico.org.uk

Information requests

Under the Data Protection Act you have the right to request a copy of the personal information epicoffers holds about you and to have any inaccuracies corrected. Please address requests to Mason Media Agency, The Studio, 19 Antelope Avenue, Grays, Essex, RM16 6QT.

Secure Payment Information

We never collect your payment card number or payment card expiry date or other details pertaining to your payment card through our promotion websites. Payment card information will only be obtained and processed by our secure merchant provider. All transactions for postage fees on our sites are 100% secure and processed through SumUp which is one of Europe's largest and most secure merchant service provider. 

Protection

epicoffers is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ. We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model and attest to our PCI compliance annually.

Third Party Sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.